Terms and Conditions

Webivox Hosting Terms and Conditions

This is an agreement between Webivox International (Pvt) Ltd, d/b/a Webivox.lk, as well as its partners and affiliates on the one hand, and the user of Webivox’s products and services on the other hand. In this Agreement “You” and “Your” refer to you or any agent, employee, servant or person authorized to act on your behalf. “We”, “Us” and “Our” refer to Webivox International (Pvt) Ltd as well as its subsidiaries and sister companies (collectively, “Webivox”). This Agreement explains our obligations to you, and explains your obligations to us for various services offered by Webivox. When you use your account or permit someone else to use it to purchase or otherwise acquire access to additional Webivox service(s) or products or to cancel your Webivox services (even if we were not notified of such authorization), this Agreement covers such service or actions.

1. Term of Agreement; Modification. You agree that Webivox may modify this Agreement and the services it offers to You from time to time. You agree to be bound by any changes Webivox may reasonably make to this Agreement when such changes are made. If You have purchased services or products from Webivox, the term of this Agreement shall continue in full force and effect as long as You take advantage of and use the products or services.

2. Accurate Information. You agree to maintain accurate information by providing updates to Webivox, as needed, while You are using Webivox’s products and services. You agree You will notify Webivox within five (5) business days when any change of the information You provided as part of the application and/or registration process changes. Failure by You, for whatever reason, to respond within five (5) business days to any inquiries made by Webivox to determine the validity of information provided by You will constitute a material breach of this Agreement. If You provide any information that is inaccurate, not current, false, misleading or incomplete, or if Webivox has reasonable grounds to suspect that Your information is inaccurate, not current, false, misleading or incomplete, Webivox has the absolute right, in its sole discretion, to terminate its Services and close Your account.

3. Privacy. You can view Webivox’s Privacy Policy, which is incorporated herein by reference, as it is applicable to all Webivox products and services. The Privacy Policy sets out Your rights and Webivox’s responsibilities with regard to Your personal information. Webivox will not use Your information in any way inconsistent with the purposes and limitations provided in the Privacy Policy.

4. Prohibited Activities:

5. Storage and Security. At all times, You shall bear full risk of loss and damage to Your server and all of Your server content. You are entirely responsible for maintaining the confidentiality of Your password and account information. You acknowledge and agree that You are solely responsible for all acts, omissions and use under and charges incurred with Your account or password or in connection with the server or any of Your server content displayed, linked, transmitted through or stored on the server. You shall be solely responsible for undertaking measures to: (i) prevent any loss or damage to Your server content; (ii) maintain independent archival and backup copies of Your server content; (iii) ensure the security, confidentiality and integrity of Your server content transmitted through or stored on Webivox servers; and (iv) ensure the confidentiality of Your password. Webivox’s servers are not an archive and Webivox shall have no liability to You or any other person for loss, damage or destruction of any of Your content. The services offered by Webivox are not intended to provide a PCI (Payment Card Industry) compliant environment and therefore should not be utilized as such without further compliance activity. Webivox shall have no liability to You or any other person for Your use of Webivox products and/or services in violation of these terms.

6. Non-exclusive License. If You have licensed software from Webivox, Webivox grants You a limited, non-exclusive, nontransferable and non-assignable license to use the software for such purposes as are ordinary and customary. You are free to use the software on any computer, but not on two or more computers at one time. You agree to not alter or modify the software. You agree You are not authorized to combine the software with any other software program, create derivative works based upon the software, nor are You authorized to integrate any plug-in or enhancement which uses or relies upon the software. You further agree not to reverse engineer, decompile or otherwise attempt to uncover the source code.
Webivox reserves all rights to the software. The software and any copies You are authorized to make are the intellectual property of Webivox. The source code and its organization are the exclusive property of Webivox and the software is protected by copyright law. Except as expressly provided for in this section, this Agreement does not grant You any rights in the software and all rights are reserved by Webivox.
Any such software and services are provided to You “as is” without warranty of any kind either express or implied, including but not limited to the implied warranties or conditions of merchantability or fitness for a particular purpose.

7. Webivox Account. Webivox will host an account for You corresponding with the purchaed, leased or provided domain name(s) and for the period of time corresponding with the payment plan chosen by You. The contract will automatically renew at the end of The Term unless otherwise specified by You. Once the account cancellation request is received and we process the request as per the account holders consent, the agreement between You and Webivox is officially terminated. We reserve the right to remove the account from the web server at any time thereafter. Webivox will NOT host the site for any time period left once the cancellation request has been received and processed. It is Your responsibility to make sure that You and Your respective clients have access to all their files and relevant data before initiating the cancellation request. Webivox shall not be responsible for any loss of data once the account recurring billing has been cancelled.

8. Legal Purposes. The web hosting and reseller hosting account and/or related electronic services can only be used for legal purposes under all applicable international, federal, provincial, and municipal laws. The intent of Webivox is to provide space to serve web documents, not as an off- site storage area for electronic files and is governed by our Disk Usage Provision, set out in Section 10 of the Acceptable Use Policy. Violations of these or any other provisions of this Agreement may result in termination of the services provided by Webivox, with or without the grant of a notice or cure period, such notice or cure period to be granted at the sole discretion of Webivox based upon the severity of the violation. Webivox reserves the right to refuse service if any of the content within, or any links from, the Account Holder’s website is deemed illegal, misleading, or obscene, or is otherwise in breach of Webivox’s then current Acceptable Use Policy, in the sole and absolute opinion of Webivox.

9. Rates and Prices. You acknowledge that the nature of the service furnished and the rates and charges have been communicated to You. You are aware that Webivox reserves the right to change the specified rates and charges from time to time.

10. Account Use. You agree to follow generally accepted rules of “Netiquette” when sending e-mail messages or posting to newsgroups. You are responsible for security of your password. Webivox will not change passwords to any account without proof of identification, which is satisfactory to Webivox, which may include written authorization with signature. In the event of any partnership break-up, divorce or other legal problems that includes You, You understand that Webivox will remain neutral and may put the account on hold until the situation has been resolved. Under no circumstances will Webivox be liable for any losses incurred by You during this time of determination of ownership, or otherwise. The You agree to indemnify and hold harmless Webivox from any and all claims arising from such ownership disputes.

11. Safe Use. You agree not to harm Webivox, its reputation, computer systems, programming and/or other persons using Webivox.lk’s services. Webivox.lk reserves the right to select the server for Account Holder’s website for best performance. You understand that the services provided by Webivox are provided on a shared server. In order to keep our servers running at optimal levels, any sites running a process that uses more than 25% of all available system resources for 60 seconds or longer will be required to move up to VPS Hosting or Dedicated Server solution, or to be hosted elsewhere. This upgrade may result in an automatic upgrade to a higher-level pricing plan corresponding with the elevated use requirements. Alternatively, Webivox reserves the right to suspend services on that specific account until the higher usage may be accommodated. A failure by You to agree to and comply with the terms of this provision may result in the termination of the services provided to You without any refunds of the unused prepaid portion of the fees.

12. Third Party Content. If You elect to sell or resell advertising or web space to a third party then You will be responsible for the contents of that advertising and the actions of that third party. Webivox has the absolute right to reject any advertising or other third party content that is illegal, offensive or otherwise in breach of the then current Webivox policy or agreement. Such content may result in the suspension or in the immediate termination of Your account. You are responsible for monitoring all domain transfers, renewal and orders. In the event that an error occurs the account holder must notify Webivox immediately of the error. In no event shall Webivox.lk be liable to the Account Holder for any damages resulting from or related to any failure or delay of domain registration, transfer or renewal.

13. Fees, Payment and Refund. As consideration for the products and/or services purchased by You and provided to You by Webivox, You agree to pay Webivox at the time You order. All fees are due immediately and are non-refundable unless otherwise expressly noted, even if Your services are suspended, terminated, or transferred prior to the end of the term of service. Webivox expressly reserves the right to modify pricing through email notification and/or notice on its website. You may receive a refund within the initial 45 days after sign up if you cancel a web hosting or reseller hosting account.. If the account holder cancels after the time period specified, there will be no refund given. Refunds do NOT apply to VPS and dedicated servers, dedicated IP addresses, SSL certificates, WHMCS, Blesta, cPanel, VPS/dedicated server management or domain registration related fees. Important: If the client cancels within the first 45 days and has registered new domain names with us during this time period, Webivox will charge the client a one time fee of per domain name (current rate which display on Webivox) before the refund. These terms are in place to prevent abuse of our free domain name(s) service.

14. Billing. If You signed up for a monthly payment plan, Your monthly billing date will be determined based on the day of the month You purchase the products or services. If that date falls after the 28th of the month, then Your billing date will be the 28th of each month. If You signed up for an annual (or longer) payment plan, and You elected the automatic renewal option, Webivox will automatically renew Your services when they come up for renewal and will take payment in accordance with the designated payment method at Webivox’s then current rates.
If for any reason Webivox is unable to charge Your account for the full amount owed Webivox for the products and/or services provided, or if Webivox is charged a penalty for any fee it previously charged to You, You agree that Webivox may pursue all available remedies in order to obtain payment. If You pay by credit card and if for any reason Webivox is unable to charge Your credit card with the full amount of the services provided, or if Webivox is charged back for any fee it previously charged to the credit card You provided, You agree that Webivox may pursue all available remedies in order to obtain payment. You agree that among the remedies Webivox may pursue in order to effect payment, shall include but will not be limited to, immediate cancellation without notice to You of any domain names or products and/or services registered or renewed on Your behalf. Webivox reserves the right to charge a reasonable administrative fee for administrative tasks outside the scope of its regular services, including additional costs that it may incur in providing the services and pass these costs along to You.

Once your product or service expire Webivox will send you renewal invoice to your mail. However its your responsibility to check whether your product or services reach it’s expiry date.Webivox will not responsible when system failure to send renewal invoice.

16. While all purchases are processed in Sri Lankan Rupees, Webivox may provide an estimated conversion price to currencies other than Sri Lankan Rupees. You acknowledge and agree that the pricing displayed during the checkout process is an estimate. Due to potential slight time delays between actual purchase and the payment settlement, the actual price charged may fluctuate. Accordingly, Webivox makes no representations or warranties that the actual price will be the same or substantially similar to the actual price You will pay and You waive any and all claims based upon any discrepancy between the estimate and the actual price. In addition, you may be charged VAT, based on the country indicated in Your billing address section. Any amounts to be charged will appear during the checkout process.

17. Limitation of Liability; Waiver and Release. The services offered by Webivox are being provided on an “AS IS” and Webivox expressly disclaims any and all warranties, whether express or implied, including without limitation any implied warranties of merchantability or fitness for a particular purpose, to the fullest extent permitted or authorized by law. Without limitation of the foregoing, Webivox expressly does not warrant that the Webivox products and/or services will meet Your requirements, function as intended, or that the use of the provided services will be uninterrupted or error free. In no event shall Webivox be liable for any or all direct, indirect, incidental, special, exemplary or consequential damages (including, but not limited to, procurement of substitute goods or services; loss of use, data, or profits; or business interruption) however caused and on any theory of liability, whether in contract, strict liability, or tort (including, but not limited to, negligence or otherwise) arising in any way out of the use of the services, even if Webivox is aware of or has been advised of the possibility of such damages.

18. Indemnification. Accordingly, You for Yourself and all of Your heirs, personal representatives, predecessors, successors and assigns, hereby fully release, remise, and forever discharge Webivox and all affiliates of Webivox, and all officers, agents, employees, and representatives of Webivox, and all of their heirs, personal representatives, predecessors, successors and assigns, for, from and against any and all claims, liens, demands, causes of action, controversies, offsets, obligations, losses, damages and liabilities of every kind and character whatsoever, including, but not limited to, any action omission, misrepresentation or other basis of liability founded either in tort or contract and the duties arising thereunder, whether known or unknown, relating to or arising out of, or in any way connected with or resulting from, the products and services and Your acquisition and use thereof, including, but not limited to, the provision of the Webivox products and/or services by Webivox and its agents and employees. Further, You agree to defend, indemnify and hold Webivox harmless from any loss, liability, damages or expense, including reasonable attorneys’ fees, arising out of any breach of any representation or warranty provided herein, any negligence or willful misconduct by You, or any allegation that Your account infringes a third person’s copyright, trademark or proprietary or intellectual property right, or misappropriates a third person’s trade secrets. This indemnification is in addition to any indemnification required of You elsewhere. Should Webivox be notified of a pending law suit, or receive notice of the filing of a law suit, Webivox may seek a written confirmation from You concerning Your obligation to defend, indemnify Webivox. Your failure to provide such a confirmation may be considered a breach of this agreement. You agree that Webivox shall have the right to participate in the defense of any such claim through counsel of its own choosing. You agree to notify Webivox of any such claim promptly in writing and to allow Webivox to control the proceedings. You agree to cooperate fully with Webivox during such proceedings.

19. Termination. You agree that You will be responsible for notifying Webivox should You desire to terminate Your use of Webivox’s Services. Notification of Your intent to terminate must be provided to Webivox no earlier than 10 days prior to Your billing date but no later than three days prior to Your billing date.

20. Notices. You agree that any notices required to be given under this Agreement by us to you will be deemed to have been given if delivered in accordance with the account and/or domain name WHOIS information you have provided.

27. Legal Age. You attest that you are of legal age to enter into this Agreement.

22. Final Agreement. This Agreement, together with all modifications, constitute the complete and exclusive agreement between you and us, and supersede and govern all prior proposals, agreements, or other communications. This Agreement may not be amended or modified by you except by means of a written document signed by both you and an authorized representative of us.

23. No Agency Relationship. Nothing contained in this Agreement shall be construed as creating any agency, partnership, or other form of joint enterprise between the parties hereto. Each party shall ensure that the foregoing persons shall not represent to the contrary, either expressly, implicitly, by appearance or otherwise.

24. Waiver. The failure of us to require your performance of any provision hereof shall not affect the full right to require such performance at any time thereafter; nor shall the waiver by us of a breach of any provision hereof be taken or held to be a waiver of the provision itself.

25. Enforceability. In the event that any provision of this Agreement shall be unenforceable or invalid under any applicable law or be so held by applicable court decision, such unenforceability or invalidity shall not render this Agreement unenforceable or invalid as a whole. We will amend or replace such provision with one that is valid and enforceable and which achieves, to the extent possible, our original objectives and intent as reflected in the original provision.

26. Assignment and Resale. Except as otherwise set forth herein, your rights under this Agreement are not assignable or transferable. Any attempt by your creditors to obtain an interest in your rights under this Agreement, whether by attachment, levy, garnishment or otherwise, renders this Agreement voidable at our option. You agree not to reproduce, duplicate, copy, sell, resell or otherwise exploit for any commercial purposes any of the Services (or portion thereof) without Webivox’s prior express written consent.

27. Force Majeure. Neither party shall be deemed in default hereunder, nor shall it hold the other party responsible for, any cessation, interruption or delay in the performance of its obligations hereunder due to causes beyond its control including, but not limited to: earthquake; flood; fire; storm; natural disaster; act of God; war; terrorism; armed conflict; labor strike; lockout; boycott; supplier failures, shortages, breaches, or delays; or any law, order regulation, direction, action or request of the government, including any federal, state and local governments having or claiming jurisdiction over Webivox, or of any department, agency, commission, bureau, corporation or other instrumentality of any federal, state, or local government, or of any civil or military authority; or any other cause or circumstance, whether of a similar or dissimilar nature to the foregoing, beyond the reasonable control of the affected party, provided that the party relying upon this section (i) shall have given the other party written notice thereof promptly and, in any event, within five (5) days of discovery thereof and (ii) shall take all steps reasonably necessary under the circumstances to mitigate the effects of the force majeure event upon which such notice is based; provided further, that in the event a force majeure event described in this Section extends for a period in excess of thirty (30) days in the aggregate, Webivox may immediately terminate this Agreement.

28. Headings. The section headings appearing in this Agreement are inserted only as a matter of convenience and in no way define, limit, construe or describe the scope or extent of such section or in any way affect such section.

 

This document was last revised on May 18th, 2017.

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